Extensions & team access
Plan users and supported devices across offices or approved remote environments. Review access and administration needs.
HOSTED BUSINESS TELEPHONYOne business.
One business.
A more connected team.
Bring extensions, customer calls and call-routing workflows together with a hosted business phone system.
Discuss this solutionTHE RIGHT START
A cloud PBX shaped around how calls move through your business
Suitable for offices, service teams and businesses that want a hosted approach to extensions and call handling without managing all phone-system functions onsite.
A cloud PBX hosts phone-system functions away from the office. Instead of planning only the number of extensions, map the customer journey: who answers first, how a call moves to another team, and where it goes when no one is available. That workflow helps define the right setup and the features to include.
PLAN YOUR SOLUTION
Capabilities to discuss.
IVR & call routing
Define greetings and menu choices that help customers reach the right team, including invalid input and timeout handling.
Queues & business hours
Discuss queue behavior, opening hours and overflow routes. Make the unanswered-call experience part of the design.
Transfers & voicemail
Review transfer behavior, voicemail and notification options on the selected platform before committing to a plan.
BEFORE WE RECOMMEND A SETUP
Tell us what matters to your operation.
These details help us review the fit and prepare a meaningful proposal. Feature availability, destination coverage and commercial terms are confirmed for your selected solution.
- Departments, users and reception workflow
- Business hours, holidays and overflow handling
- Inbound numbers and outbound calling destinations
- Desk phones, softphones or supported browser access
- Administrator roles and onboarding needs
PRACTICAL ANSWERS
Questions about cloud pbx.
Can teams work from different locations?
A suitable cloud or softphone-based setup can support distributed teams. Network quality, supported devices, access controls and the permitted deployment arrangement should be checked for each location before rollout.
Can I change the IVR later?
Ask which configuration changes are self-service and which require assistance on the proposed platform. Agree who manages greetings, business hours and routing as part of onboarding.
Can the system include call recording or CRM integration?
These can be considered as part of the selected solution. Recording controls, storage, access, retention and the exact CRM workflow should be agreed during scoping. A feature being available on one platform does not mean it is included in every plan.
LET’S BUILD YOUR CALLING SETUPStart with your requirements.
Talk to DigipillarStart with your requirements.
We’ll take it from there.
Share your team size, calling destinations and current setup.